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- Laptop Data Recovery
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- Accounting Data Recovery
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Frequenlty Asked Questions
Most Commonly asked questions :-
- Do you use a clean room and laboratory to safely open, repair and recover data from media storage devices?
Yes
- Do you provide me with a report showing the recoverability of my files prior to committing to perform the full data recovery? Is this part of the evaluation service fee?
Yes – Via text file and/or Snapshot JPEG files. This report shows the list of the guaranteed data recovery folders and files, amount of recoverable data, no. of partitions info etc.
- Do you provide 7days, year-round customer service?
Yes
- Do you recover data from various hardware, storage devices, databases or operating systems?
Yes. Including Windows, Apple MAC, Novell, Linux computers and Laptop drives, All Servers drives, USB Drives, RAID Drives,and all Data storage media.
- Do you change non-functioning parts?
Yes
- Do you ensure that the data in the recovery process is in secure hands and provide confidentiality?
Yes – confidentially term is part of the contract and we follow the latest security standards.
- Do you have the ability to recover encrypted data or return data in an encrypted form?
Yes
Need mor information….
What causes data loss
What is data recovery?
How much does data recovery cost ?
What is the evaluation Process?
Is there anything I can do to recover my data?
How long does data recovery take?
Is my Data Secure?
Do you recover laptop hard drives?
What types of media can you recover data from?
Can you recover data if I’ve had a virus attack?
From what operating systems can you recover data?
How do I pack my drive for transportation to the recovery lab?
How will you return my Data?
What if I lose my data again?
What can I do to protect my data?What causes data loss?
Data recovery may become necessary for a wide variety of reasons, but generally the failure can be categorized as resulting from physical damage or logical corruption.
Physical Damage
Moisture contact or penetration
Exposure to extreme temperatures
Variations in humidity
Shock or force sustained
Defective mechanical or electronic components
Spike or surge in power source
Degrading read/write heads
Logical Corruption
File System formatted
Operating System reinstalled
Files deleted or recycled
Software (ScanDisk, CheckDisk, Defrag)
Virus intrusion
Broken or corrupted RAID array configuration
Data recovery is the process of recovering deleted or inaccessible data from failed electronic storage media such as computer hard disk drives, removable media, optical devices and tape cartridges.
Your data can become inaccessible due to a software problem, computer virus, mechanical or electrical malfunction or a deliberate human act.
Regardless of the cause of your data loss, our experienced technicians are able to successfully recover lost data.
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How much does data recovery cost ?
Data recovery costs vary depending on media types, file structures and type of failure. As per our past experiences we now know that each disk crash is unique and proper estimate can be given only after we receive the media and do a proper evaluation. After doing the evaluation we will give you the quotation for the Data to be recovered, and will proceed with your approval.
What is the evaluation Process?
All media received goes through an extensive analysis to determine the condition of the drive. We will determine whether the problems are physical (hardware), logical (software structures) or both.
The next step is to evaluate the condition of the data structure & determine how much of the data is recoverable. We strive to have the evaluations completed within 1-3 days of our receipt of the drive but in some case it might be more depending upon the nature of the problem.
When the evaluation process is completed, we will contact you with the results of the evaluation & let you know the estimate for your data recovery. We will need your approval to proceed for Data Recovery from this point.
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Is there anything I can do to recover my data?
Users inexperienced in data recovery can cause more damage to their storage media when attempting to recover data themselves. If you are in already in a data loss situation, contact our Data Recovery Specialists right away to discuss your options for safe data recovery.
How long does data recovery take?
We have three data recovery service options:
Emergency Service – 24 hour turn around time
Priority Service – three day turn around time
Standard Service – 3-7 working days turn around time
Keeping your data secure is a very high priority for us. We treat your data with the utmost security as data confidentiality is an integral part of our data recovery business.
The evaluation & recovery process is conducted in secure labs with controlled access to ensure the confidentiality of your data.
We have unwritten non-disclosure agreements with all of our customers, but if your legal department requires a written agreement it should be faxed to the main office for processing.
Do you recover laptop hard drives?
Yes, laptop hard drive recovery uses the same methods as desktop hard drives.
What types of media can you recover data from?
Listed below are commonly used types of storage media that may require data recovery:
Magnetic Drives — Used to store data in laptops, desktops, servers, network attached storage, external backup devices, digital video recorders and MP3 players. Media examples: 1.8?, 2.5?, 3.5? and 5.25? IDE/SATA Drives, 50-pin, 68-pin, UltraWide SCSI Drives and 0.85? CompactFlash Type II Micro Drives
Magnetic Tapes — Used to backup data in small to medium sized file servers Media examples: AIT, DAT, DLT, Exabyte, LTO, QIC, Travan & VXA Tapes
Magnetic Disks — Used to temporarily store or transfer small amounts of data. Media examples: 3.5?, 5.25? Floppy Diskettes, and Jaz, SyQuest and Zip Cartridges
Optical Discs — Used to store files from several megabytes to several gigabytes in size. Media examples: CDs, DVDs and Minidiscs
Flash Cards — Used to store photos in digital cameras, music in MP3 players, PDAs and files for many types of applications. Media examples: CompactFlash, MemoryStick, SD, SmartMedia and xD cards
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Can you recover data if I’ve had a virus attack?
Most viruses attack files that the computer uses to function normally. A security breach can result in noticeable performance changes, random rebooting, adware, spyware and even missing files. The majority of these issues can be addressed with our Comprehensive Overhaul Service. In the event the virus deletes or corrupts files, Data Doctors is experienced in repairing this type of damage.
From what operating systems can you recover data?
We recover data from a variety of operating systems. The most common platform in use today is Microsoft Windows. Other widely used operating systems include: OSX, RedHat and FreeBSD.
Here is a breakdown of different operating and corresponding file systems:
Windows 3.1, 95, 98, ME, 2000, XP & Vista, NT Server, 2000 Server and 2003 Server
Common file systems: FAT12, FAT 16, FAT 32 and NTFS
Macintosh OS9 and OSX
Common file systems: MFS, HFS, HFS+ and HSFX
UNIX
Common file systems: UFS, UFS2, JFS and BSD
Linux RedHat
Common file systems: Ext, Ext2, Ext3 and VxFS
Novell Netware
Common file system: NSS
How do I pack my drive for transportation to the recovery lab?
Ideally, you will not have to worry about packing your media. Call Data Doctors NZ and our Data Recovery Specialist can come to your place and handle transporting it safely to our Recovery Lab.
If there is no Data Doctors location near you, or you would like to personally mail your media to the Recovery Lab, download the appropriate forms and instructions here.
All storage media, especially hard drives, should be packaged with extreme care. Wrap your storage device with packing foam or bubble wrap to protect the media while in transit.
we can return your recovered data in a variety of ways, including copying it to a new hard drive or writeable CD, as per your requirement.You can specify your specific requirement, if required.
As a courtesy to our customers, we always keep a copy of your data on hand for 10 business days or 30 day automatic purge which ever is the later to ensure you can successfully reinstall the data. Once you inform us that your data been successfully reinstalled, we will purge it from our secure storage facilities
What can I do to protect my data?
The best protection against data loss is a proper backup system. Data Doctors provides many data backup solutions and can tailor one to meet your needs. Download our FREE Data Disaster Prevention Guide and contact your nearest Data Doctors location to discuss which data backup solutions will be best for you.
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